PURPOSE OF THE CONTRACT
The purpose of these Conditions is to regulate the access and the regime of acquisition of the products provided by BODEGAS ALTOVELA to the Client through its Web page, constituting the legal framework that develops the contractual relationship. The products and contents will be those that are available to the Customer on the website tienda.bodegasaltovela.com
For any claim you can contact
OUR. MRS. OF THE GRIND AND PEACE. S. COOP CLM
C/ Deviación S/N, 45880 Corral de Almaguer
Phone.- 925 190 269 / administracion@altovela.com
ACCEPTANCE AND AVAILABILITY
These Conditions regulate the legal relationship derived from the contracting processes formalized by Clients through the BODEGAS ALTOVELA website . Clients expressly accept full and unreserved adherence to these stipulations, in the version published by BODEGAS ALTOVELA in the moment in which the Client contracts the product and/or contents in which he is interested. Therefore, the Customer undertakes to carefully read the contracting conditions, each time he proceeds to contract a product, since they may have been subject to modification since the last time he accessed.
By accepting these General Contract Conditions, the Client declares:
- That is a person with ability to hire.
- That you have read and accept these general contracting conditions.
The Client will have access always and in any case, prior to the start of the product contracting procedure, to the contracting conditions, which may be stored and/or reproduced on a durable medium.
MODIFICATION OF THE CONDITIONS OF CONTRACT
BODEGAS ALTOVELA may modify these stipulations whenever there is sufficient cause or reason for it. It is understood that there is sufficient cause or reason for the modification, including but not limited to, when the purpose is:
- Expand the range or number of products that are made available to Customers or improve existing ones.
- Modify, replace or update the prices of the products offered through the website.
PRICES AND TAXES APPLIED
The prices and rates applicable to the contracting by the Client of the services, will be those that appear on the BODEGAS ALTOVELA website at the moment in which the Client accesses the specific service, and proceeds to start the contracting process.
BODEGAS ALTOVELA reserves the right to modify the prices of the products published on the web page mentioned above, when it deems appropriate and making it visible on the web page.
The applicable prices are those that appear on the Web at the time the customer places their order.
The price of the products that appear on the Web includes the corresponding Value Added Tax (VAT) according to the product.
SHIPPING WAY
1. Delivery area
BODEGAS ALTOVELA will make the delivery through a courier service within a maximum period of 7 days in the Peninsula and the Balearic Islands from the acceptance of payment by the corresponding bank. Orders destined for the Canary Islands, Ceuta and Melilla will receive the order within a maximum period of fifteen days, all of them counting from the acceptance of payment by the Bank. The package merchandise will be delivered to the address indicated by the customer.
BODEGAS ALTOVELA guarantees the shipment within the periods and areas indicated above of all the products we have in stock for all orders that are received at our offices before 5:00 p.m., once payment is authorized. Orders received on Saturdays, Sundays and holidays will be considered received on the first business day after the same.
2. Shipping costs
A surcharge will be applied to each order for transport costs regardless of the number of packages and depending on the weight.
* Price both for Prior Reservation Modalities and for orders.
PAYMENT METHODS
1. Cards
- VISA
- AMERICAN EXPRESS
- MasterCard
The operation will be carried out through a payment service provider and a banking intermediary, who guarantee the confidentiality of the data provided by the client by encrypting communications and card data, preventing access by third parties outside the legal relationship.
2. Direct Debit
Direct debit payments will not be accepted.
SECURITY REGULATION IN MEANS OF PAYMENT (PSD2)
With the aim of reinforcing the security and protection of online purchases, BODEGAS ALTOVELA has implemented the necessary processes to improve the security of transactions thanks to the incorporation of a payment service provider and a banking intermediary that guarantee confidentiality and security. of operations, forcing the authentication of each of the purchases made through the web channel in the cases required by the standard.
BODEGAS ALTOVELA does not store payment card data in its own systems. All payment orders are identified by a code, also called " token ", generated by the payment provider, without which no transaction will be authorized by the corresponding bank. This token will serve BODEGAS ALTOVELA to be able to make the corresponding charges without having to store the payment card details.
The Client can go to the Administration Department of BODEGAS ALTOVELA for any questions regarding this or other operations.
TERMS OF SALE
The prices and texts published on the BODEGAS ALTOVELA website are subject to variations without prior notice, including technical specifications. It is the customer's obligation to check the merchandise delivered.
In the event of default changes to the product, Vinoselection will withdraw said product and exchange it for another in perfect condition or refund the amount.
The risk of loss or damage to the merchandise is transferred to the customer from the moment the delivery takes place at the customer's address.
BODEGAS ALTOVELA is not responsible under any circumstances for damages caused by misuse of merchandise.
The Client will be guided in the procedure that must be followed for the conclusion of the contract, as well as for the identification and correction of the data that he has provided for the conclusion of the contract through the forms created for this purpose.
BODEGAS ALTOVELA will not file the electronic document in which each contract is formalized. On the contrary, the Client accepts these General Conditions of Sale, which will remain accessible from the Web page.
The contract is formalized in Spanish, in accordance with these Conditions.
The offers will be valid for the period specified in each case on the website. In the event that stocks run out before the end date of the offer, a product of equivalent quality and price may be supplied, in agreement with the Customer.
The Client will be able to consult the essential characteristics of each product through its description on the Web page.
Online Dispute Resolution Platform: The European Commission provides an online dispute resolution platform, which is available at the following link: https://ec.europa.eu/consumers/odr/ , through which you can process claims for contracts made online.
Contact email: administracion@altovela.com
GUARANTEE
You have the full guarantee of Ntra. Sra. de la Muela y de la Paz S. Coop CLM that will immediately and automatically change or refund any order that is not to your satisfaction.
PERSONAL DATA PROTECTION
The personal data provided during the purchase process will be processed by BODEGAS ALTOVELA for the management, processing, collection-payment management, delivery and return management and claims of the orders that you formalize and contract through the online store or by telephone. . For the delivery of the products, it will be necessary to communicate your identification and contact information to the company that transports the goods. For payment management, it will be necessary to communicate your identification and payment data to the corresponding bank.
These treatments will be carried out during the validity of your relationship with BODEGAS ALTOVELA . Subsequently they will be canceled and blocked during the limitation period of the possible responsibilities derived from the treatment.
The legal basis that legitimizes these treatments is the need for compliance with the contract and the legal obligations (fiscal, accounting and consumer) of BODEGAS ALTOVELA .
The Client guarantees that all the information provided by him is true and correct, and undertakes to notify BODEGAS ALTOVELA of any changes that may occur in them. The Client has the right to oppose the processing of any of their data that is not essential for the conclusion of the contract and its use for any purpose other than maintaining their contractual relationship.
Unless the Client expressly opposes it, BODEGAS ALTOVELA will process their data to send them commercial information about products, services, events or promotions of BODEGAS ALTOVELA and related to the wine sector and other related sectors. The commercial information will be sent by any means of contact provided, including email. When commercial information is sent by email, the tool used to send this communication will include links and tiny, transparent images that will be associated with the Customer's email address. In this way, when one of these images is downloaded or the links contained in the email are accessed, BODEGAS ALTOVELAYou can know for statistical purposes if the email has been opened or if a link has been accessed from said email. You can prevent these uses by configuring your manager or email program to prevent the automated download of images, as well as not accessing the links included in the emails you receive.
The legal basis that legitimizes the sending of commercial information is the existence of a prior contractual relationship, as well as the legitimate interest of BODEGAS ALTOVELA to keep its Clients informed about other products or services of their interest, similar to those originally contracted. This treatment will be carried out indefinitely over time, until the Client objects to it or requests the deletion of their personal data. The Client may expressly oppose the sending of commercial information through the privacy preferences available at the time of registration, in their registered Client profile and in each bulletin, newsletter or commercial communication they receive, as well as exercising their right of opposition. .
The Client may at any time exercise their rights of access, rectification, deletion, opposition, limitation and portability through postal mail to the address of BODEGAS ALTOVELA. You can also exercise your rights by email to the address administracion@altovela.com from the email account with which you have registered on the BODEGAS ALTOVELA website . Likewise, in the event of considering that their right to data protection has been violated, the Client may file a claim with the Spanish Agency for Data Protection ( www.aepd.es ).
RIGHTS AND OBLIGATIONS OF THE PARTIES
1. Obligations of BODEGAS ALTOVELA :
BODEGAS ALTOVELA , undertakes to comply with the following contractual obligations derived from the commercial relationship with the Client as a result of contracting the services by him:
Provide the Customer with the maximum guarantees, the service requested by the latter in accordance with the provisions of the contracting conditions, without failing in good contractual faith.
Expressly inform the Client of the existence of these conditions prior to the start of the contracting procedure.
Inform the Client prior to contracting and in a concrete, clear, precise and unequivocal manner, of the specific characteristics of the requested services, such as their price and applicable taxes.
Make available to the Client a copy of the text of these conditions, which can be downloaded at any time on a durable medium.
2. Obligations of the Client
For its part, the Client agrees to:
Carry out full compliance with what is established in these conditions of the services provided by BODEGAS ALTOVELA
Complete the registration forms prior to the start of the contracting procedure with accurate and current information.
Correctly provide the bank details requested by BODEGAS ALTOVELA .
Pay the price of the products purchased, without the filing of a claim exempting you from this obligation.
3. Rights of the Client:
All the information provided to the client will be binding on the offeror in the terms established by current legislation.
Every client has the right to have the goods they purchase be of the category and legal requirements contracted or of that quality that is in direct proportion to the category of the establishment.
Bodegas Altovela has complaint forms available to customers in accordance with the requirements of current regulations, you can request through the Customer Service Department that they will send you the pre-filled complaint form.
PERIOD OF VALIDITY OF THE PRESENT CONDITIONS
The validity period of these conditions will be the time they remain published on the Web page and will apply to the services purchased at the time these conditions were available.
In any case, BODEGAS ALTOVELA reserves the right to modify them unilaterally, without this affecting the services contracted by clients prior to the modification, except in those cases in which the Client has changed or modified the service. contracted, in which case the conditions in force at the time of the change and/or modification will apply.
RETURNS
If during the fourteen days after receiving the order the customer wishes to return the product, our Customer Service Department will take the necessary steps to process the return under the following conditions:
- The products must be returned in their original packaging and condition. The customer will have fourteen calendar days from receipt of the order to terminate the contract without incurring any penalty or expense.
- Defective or damaged products. If the customer detects that the product received is defective or deteriorated, he must contact the Customer Service Department within fourteen business days after receiving the order, where the necessary steps will be taken to replace it with a new one in perfect condition. state and without any additional charge.
If the product is not available, Bodegas Altovela will proceed to refund the amount that the customer has paid, according to the payment method used in the purchase.
CANCELLATIONS
Cancellations will be accepted in orders that have not been sent to the address indicated by the client. If the merchandise has been sent, it will be considered a return (See the Returns section).
The company accepts the cancellation of orders, either through its website or through any of the means of access to the Customer Service Department.
NULLITY AND INEFFICACY OF THE CLAUSES
If any clause included in these conditions is declared totally or partially null or ineffective, such nullity will affect only said provision or the part of it that is null or ineffective, subsisting in all other conditions.
JURISDICTION
Any litigious issue that concerns the services provided, will be resolved through consumer arbitration courts, mediators or similar to which BODEGAS ALTOVELA is attached at the time of the dispute, as well as the corresponding courts and tribunals in accordance with Spanish legislation.
CANCELLATION OR WITHDRAWAL DOCUMENT
WITHDRAWAL DOCUMENT
IF, ONCE THE PRODUCT OR PRODUCTS REQUESTED HAS BEEN SENT, YOU WISH TO WITHDRAW FROM THE AGREEMENT WITHIN FOURTEEN (14) CALENDAR DAYS AFTER RECEIPT OF THE PRODUCT, COMPLETE THE FOLLOWING FORM AND SEND IT TOGETHER WITH THE PRODUCT OR PRODUCTS TO:
OUR. MRS. DE LA MUELA Y LA PAZ S. COOP. CLM
C/ DEVIATION S/N, 45880 CORRAL DE ALMAGUER
NAME:
SURNAMES:
ADDRESS:
ORDER DATE:
DELIVERY DATE:
CURRENT DATE:
FIRM:
THE PERSONAL DATA THAT YOU PROVIDE US THROUGH THIS FORM WILL BE PROCESSED BY BODEGAS ALTOVELA WITH THE PURPOSE OF MANAGING ITS CANCELLATION OR WITHDRAWAL. THE LEGITIMATE BASIS FOR THIS TREATMENT IS THE NEED TO COMPLY WITH THE APPLICABLE LEGISLATION. YOUR DATA WILL BE PROCESSED FOR THIS PURPOSE WHILE THE ORDER CANCELLATION OR WITHDRAWAL PROCESS LASTS. SUBSEQUENTLY, THEY WILL BE CANCELED AND BLOCKED DURING THE LIMITATION PERIOD OF THE POSSIBLE LIABILITIES DERIVED FROM THE TREATMENT. IN ANY CASE, YOU MAY EXERCISE YOUR RIGHTS OF ACCESS, RECTIFICATION, DELETION, OPPOSITION, LIMITATION AND PORTABILITY THROUGH ORDINARY MAIL TO THE ADDRESS INDICATED ABOVE, IDENTIFYING YOURSELF AS A CUSTOMER OF BODEGAS ALTOVELA,PROVIDING A PHOTOCOPY OF THE DNI OR EQUIVALENT DOCUMENT AND SPECIFYING YOUR REQUEST.
PARTNER RECRUITS PARTNER
In the event that the Client participates in any promotion to introduce a friend as an inviting member, he expressly consents with this policy to the use of his personal data to manage the promotion, in the event that a new member provides his personal data. or your partner code, being informed from this moment of the aforementioned treatment. In the event that the Client acts as an invited member, he guarantees to have the express consent of the inviting member for the use of his personal data or his member code in order to participate in the promotion, and consents that his data may be communicated to the inviting partner for the purpose mentioned above. The registration of this type of promotions can only be processed by the new invited member, indicating the membership number of the person presenting you. In order for the presenting member to be able to make his discount effective, it is necessary that the presenting member has also consumed his discount and made the first purchase.